Twitter to the rescue!

I've only recently (past month) started to really use Twitter.  I still don't understand it completely, but I've found it handy many many times.  I posted a week or so ago about trouble I was having w/ Topps with a redemption card I got out of a past group break.  It was for a 2010 Topps Chrome Brandon Hicks autographed rookie refractor.  I redeemed the card November last year and well, forgot about it.  Later when I logged into my account to check the status of it I saw the card had been replaced w/ some Finest basketball card?!  My account stayed this way for several weeks before reverting back to the proper card.  Fast forward to a few weeks ago when I checked my account again (after forgetting about the card yet again) and I saw that it had been shipped in February.  It listed a tracking # as well so I copied and pasted it into USPS' website.  It said the card was delivered in December 2010 in Bridgeport, NJ.  Ok, now I was majorly confused.

I called the 1-800 number on several occasions, but never could get through to a live person.  I left messages as requested and no reply.  So I hit up Twitter and the Topps Support account.  I sent them a message and got the common response of "Please contact 1-800-489-9149".  So today I sent them another tweet letting them know that I've gotten ZERO response back.  Shortly thereafter I got a direct message asking me what the problem was.  After a few more exchanges I was told the card would be replaced and I should have it within 2 weeks.  I'm holding my joy in check until I hold the card in hand, but it appears Twitter did what the phone number couldn't.

First time contacting Topps' customer service

Sometime last year I participated in a group break featuring 2010 Topps Chrome baseball.  I was lucky enough to end up getting a redemption card for a Brandon Hicks autographed rookie refractor.  Once my cards arrived I was quick to enter the code into Topps.com so I could begin my wait for the card to be delivered to me.

After several weeks of waiting I decided to check on the status of the card since I had to head to the site to enter some codes for Tim Tebow cards.  That is when I noticed the description for the Brandon Hicks card now read some sort of basketball card.  What?  I figured it was a simple error that Topps would find and fix on their own so I didn't report anything.

Flash forward to today when I was trying to file some cards away and I ran across this redemption card.  Since I never got the card I decided to check the website again and that is when I noticed 1) the description had been fixed to list the proper card and 2) there was a USPS tracking number.  So I copied and pasted the # into USPS.com to see what happened to the card.  Apparently it was sent to Bridgeport, NJ on Dec. 28th, 2010.  Sigh...

I shot off an e-mail this evening to Topps' customer service letting them know of the error and asking if my card would be replaced.  Has anything like this happened to any one else?  Is Topps pretty good at fixing errors as such?