I've only recently (past month) started to really use Twitter. I still don't understand it completely, but I've found it handy many many times. I posted a week or so ago about trouble I was having w/ Topps with a redemption card I got out of a past group break. It was for a 2010 Topps Chrome Brandon Hicks autographed rookie refractor. I redeemed the card November last year and well, forgot about it. Later when I logged into my account to check the status of it I saw the card had been replaced w/ some Finest basketball card?! My account stayed this way for several weeks before reverting back to the proper card. Fast forward to a few weeks ago when I checked my account again (after forgetting about the card yet again) and I saw that it had been shipped in February. It listed a tracking # as well so I copied and pasted it into USPS' website. It said the card was delivered in December 2010 in Bridgeport, NJ. Ok, now I was majorly confused.
I called the 1-800 number on several occasions, but never could get through to a live person. I left messages as requested and no reply. So I hit up Twitter and the Topps Support account. I sent them a message and got the common response of "Please contact 1-800-489-9149". So today I sent them another tweet letting them know that I've gotten ZERO response back. Shortly thereafter I got a direct message asking me what the problem was. After a few more exchanges I was told the card would be replaced and I should have it within 2 weeks. I'm holding my joy in check until I hold the card in hand, but it appears Twitter did what the phone number couldn't.
It shows that when the problem is made public things are handled quickly to save face.
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